Pharmacy management : essentials for all practice settings

Part I. Why study management in pharmacy school? -- 1. Pharmaceutical care as a management movement -- 2. Management functions -- Part II. Managing operations -- 3. Strategic planning in pharmacy operations -- 4. Business planning for pharmacy programs -- 5. General operations management -- 6. Managing technology and information systems -- 7. Ensuring quality in pharmacy operations -- Part III. Managing people -- 8. Organizational structure and behavior -- 9. Human resources management functions -- 10. Performance appraisal systems -- 11. Customer service -- 12. Contemporary workplace issues -- 13. Time management/organizational skills -- 14. Leadership in pharmacy -- Part IV. Managing money -- 15. Financial reports -- 16. Third-party payer considerations -- 17. Medicare Part D -- 18. Budgeting -- 19. Personal finance -- Part V. Managing traditional goods and services -- 20. Marketing theory -- 21. Marketing applications -- 22. Purchasing and inventory management -- 23. Merchandising -- Part VI. Managing value-added services -- 24. Appraising the need for value-added services -- 25. Implementing value-added pharmacy services -- 26. Compensation for value-added pharmacy services -- 27. Evaluating the outcomes of value-added services -- Part VII. Managing risks in pharmacy practice -- 28. Risk management in contemporary pharmacy practice -- 29. Compliance with regulations and regulatory bodies -- 30. Preventing and managing medication errors : the pharmacist's role -- Part VIII. Management applications in specific pharmacy practice settings -- 31. Entrepreneurship -- 32. Applications in independent community pharmacy -- 33. Applications in chain community pharmacy practice -- 34. Applications in hospital pharmacy practice.